AEW Capital Management

AEW Capital Management is a leading global real estate investment firm operating across multiple strategies. As the firm scaled its investment activity, AEW required a deal management platform that could support increasingly complex deal structures, capital allocation workflows, and reporting requirements across acquisitions and dispositions—while ensuring market intelligence was captured in a single, centralized system.

Kayla Cail is part of AEW’s Corporate Operations team, where she manages acquisition-related systems and serves as the primary steward of pipeline and transaction data. Over her tenure, Kayla has worked through AEW’s evolution from a homegrown pipeline tool, to a third-party deal management platform, and ultimately the transition to Origin by Altrio—giving her a firsthand view into what does and does not work at institutional scale.

Challenge

“We were constantly matching acquisition information with our internal systems, which was confusing and time-consuming.”
Kayla Cail, AVP, AEW

As AEW’s deal volume and organizational complexity increased, its existing approach to deal management became difficult to scale.

Over time, AEW progressed from an internally built pipeline tool to a third-party deal management platform. While these systems supported the firm at earlier stages, continued growth exposed structural limitations. As investment strategies expanded and legal and fund structures became more complex, it became increasingly challenging to accurately represent deal lifecycles and track how capital was allocated across funds.

Critical workflows—such as allocating investments to funds, maintaining historical deal context, and supporting reporting—often required manual reconciliation across systems, spreadsheets, and investment committee materials. As AEW expanded globally, these limitations introduced operational risk and made it harder to rely on a single system to reflect how deals were evaluated, approved, and executed.

The Altrio Difference

“This is the first system we’ve used where all of the key investment information actually lives in one place. The connectivity between a portfolio, a deal, and an asset is so much more dynamic in Origin.”
Kayla Cail, AVP, AEW

Structured Capital Allocation Across Funds

AEW manages multiple funds and portfolios, each with dedicated portfolio managers responsible for allocating capital to new investment opportunities. As deals are sourced by the acquisitions team, AEW needed a structured way to invite portfolios to request allocations, assess portfolio fit, track which fund ultimately invested, and maintain a clear record of allocation decisions.

Origin enabled AEW to formalize this process directly within the platform. Deals, portfolios, and assets are explicitly connected, ensuring allocation data remains synchronized. Unlike AEW’s prior deal management platform—where these entities existed as disconnected fields without underlying logic—Origin provides a connected data model that delivers clearer visibility into capital deployment and a more reliable audit trail.

Full Deal Lifecycle Visibility

AEW required a system that could accurately represent the full lifecycle of a deal—from acquisition through disposition—without overwriting historical data. Origin preserves acquisition details while separately capturing disposition activity, ensuring changes over time remain clearly recorded and reportable. This eliminated the need to manually reconcile investment and disposition data across systems.

Centralized Deal Execution

With Origin, AEW centralized all core investment materials—including offering memorandums, underwriting models, allocation memos, and pipeline meeting history—into a single system of record.

The acquisitions team now runs weekly pipeline meetings directly from Origin, creating a consistent, shared view of active opportunities. Historical deals and supporting materials can be quickly retrieved without relying on individual file structures or internal drives.

Model-Driven Accuracy

By uploading underwriting models directly into Origin, AEW reduced manual data entry and reconciliation. Deal metrics surfaced in reports now reflect the same models reviewed and approved during investment committee discussions, ensuring accuracy and traceability for internal and external reporting.

Integrated Market Intelligence

Prior to Origin, market data and comparables were tracked outside AEW’s deal workflow. Origin enabled AEW to capture market intelligence as a natural byproduct of deal creation through Altrio’s Data Service, which extracts data from unstructured documents using a combination of AI and human verification. Every data point is reviewed before being added to the system, ensuring a high level of accuracy as sale comps, lease comps, unit mix data, and cash-flow–related comps such as T12s are stored directly in AEW’s account.

Through Origin’s Markets functionality, teams can quickly surface assumptions used to underwrite deals, validate pricing, and compare opportunities—eliminating the need for a separate market tracking process.

Impact

Operational Efficiency for the Acquisitions Team

“There’s just a level of confidence now that we didn’t have before.”
Kayla Cail, AVP, AEW

By centralizing deal execution and market intelligence, AEW streamlined how its acquisitions team works day to day. Historical deals, underwriting materials, allocation decisions, and supporting documents are consistently organized and easy to locate, allowing teams to focus on evaluating opportunities rather than reconstructing past work.

Firm-Wide Reporting and External Accountability

Origin has become the system AEW relies on when information needs to be shared beyond the acquisitions team. Whether responding to internal leadership, consultants, or external RFPs, AEW can generate transaction-level reports directly from Origin without recreating datasets—representing a meaningful improvement over its prior approach to firm-wide reporting.

Adoption & Onboarding

“Their customer service is still a 10 out of 10. They’ll jump on the phone whenever I’m having an issue and help think through solutions or alternative use cases.”
Kayla Cail, AVP, AEW

AEW began its transition with a pilot group of approximately ten users. Following the pilot, Origin adoption expanded to approximately 200 users across the firm.

Despite the scale of the rollout, AEW completed firmwide adoption over a three- to four-month period. Origin led all training sessions, organizing enablement by business unit and focusing on each group’s core workflows.

Conclusion

“Make sure the system you choose comes from people who truly understand real estate—not just tech trying to accommodate an industry.”
Kayla Cail, AVP, AEW

Today, Origin plays a central role in how AEW manages deals, allocates capital, and maintains market intelligence at scale. The platform provides the structural foundation needed to support continued growth and increasing transaction volume—without introducing additional operational complexity.